When your pet can’t say what’s wrong, every minute feels longer. You don’t need another search spiral — you need a calm, licensed professional who tells you exactly what to do.
Clear, actionable next steps — not vague blog advice
Know when it’s urgent (and when it isn’t)
Personalized guidance for your pet’s age, breed, and history
Reduce unnecessary ER visits, stress, and guesswork
Chat
Fast, simple, and secure.
Photo review
Share images for clarity.
Video
Face-to-face guidance.
Get a Plan
What to do Next
How It Works
1. Open Chat
Start in seconds from web or mobile
2. Share what’s going on
Symptoms, photos, or video
3. Get a Plan
What to do now, what to monitor & when to escalate
Support formats: Chat • Photo review • Video (when helpful)
What You Get
Your Membership Includes
Unlimited consultations with licensed veterinarians
“They told me exactly what to do at midnight — saved us a stressful ER visit.”
Tina & Railey
“Finally knew it could wait till morning. Clear checklist = peace of mind.”
Tommy & Milo
“Fast, kind, and specific. Not generic blog advice.”
Maggie & Bruno
“Got quick answers without panic Googling. Calmed me down instantly.”
Sarah & Coco
Frequently Asked Questions
You can find answers to some of the most frequently asked questions here, so feel free to send us a message if you do not find what you are looking for.
Do you offer a free trial?
Yes — your first month is free with code NYPTELEVET.
Are your vets licensed?
Yes. You’ll chat with licensed veterinarians.
Will the consultation be via text or video?
Sessions start with chat; your vet may request photos or a video call if helpful.
I have several pets. Does it cost the same for multiple pets?
Yes. One membership covers up to 6 pets.
Can I cancel the service?
Yes — you’re in control. Cancel anytime from your account.
I’m having trouble connecting to a vet. What should I do?
Check your connection and try again; if issues persist, our support team will help you connect.
The video is blurry. How can I get a clearer image?
Switch to a strong Wi-Fi network, clean your camera lens, and ensure good lighting.
Are there any extra costs after I pay the membership fee?
No extra fees for consults. If we recommend in-person care, clinic costs are separate
Can we use this service anywhere in the world?
Service availability varies by region. Not currently available in Hong Kong.
Can your vets prescribe medication?
Tele-prescription rules vary by jurisdiction. Your vet will advise what’s possible and when an in-person visit is required.
⚠️ Important: NYP TeleVet is not a substitute for professional veterinary care. For emergencies (trouble breathing, seizures, severe bleeding, collapse), go to the nearest veterinary clinic immediately.
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