At NYP TeleVet ("we," "us," or "our"), accessible from nyptelevet.com, your privacy and the security of your personal and pet health information are our highest priorities. This Privacy Policy explains how we collect, use, and protect your information when you use our telehealth veterinary services and visit our website, fully complying with GDPR, CCPA, and other applicable data protection laws.
Information We Collect
- Personal Information: Name, email address, phone number, postal address, and other contact details you provide.
- Pet Health Information: Details about your pet’s medical history, conditions, treatments, and consultations.
- Usage Data: Technical information such as IP address, device type, browser details, and site interaction data.
- Communications: Any messages, inquiries, or documents sent through the NYP TeleVet platform or contact channels.
How We Use Your Information
Your information is used to:
- Provide veterinary care and telehealth consultations via NYP TeleVet.
- Communicate with you regarding your pet’s health, appointments, and our services.
- Process payments and manage your membership.
- Comply with legal and regulatory obligations.
- Improve our website, services, and user experience using aggregated analytics.
- Send service-related notifications and updates where permitted by law.
Your Rights Under GDPR and Other Laws
You have the right to:
- Access the personal data we hold about you and your pets.
- Request corrections or deletions of inaccurate or irrelevant data.
- Object to or restrict certain processing activities.
- Withdraw consent at any time where processing is based on consent.
- Request portability of your data in a machine-readable format.
- Lodge complaints with a supervisory authority if you believe your rights have been violated.
- To exercise your rights or for any privacy inquiries, contact us at: contact@nypholistic.com
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance website functionality, analyze traffic, and tailor content. Before placing non-essential cookies, we obtain your consent via a cookie banner in compliance with GDPR.
You can control cookie settings through your browser preferences, but disabling certain cookies may affect site performance.
Data Sharing and Confidentiality
- NYP TeleVet does not sell or rent your personal data.
- We may share data with trusted third-party service providers involved in delivering veterinary services (e.g., payment processors, telehealth platform providers) under strict confidentiality agreements.
- We will disclose your data only when legally required or to protect our rights.
Data Security and Access Control
We employ strong encryption, secured servers, access restrictions, and regular security audits to protect your data from unauthorized access, loss, or misuse.
Access to your information is limited to authorized NYP TeleVet staff and professionals bound by confidentiality obligations.
Communication Handling and Final Decision Authority
All communications you initiate through NYP TeleVet, including consultations and inquiries, are exclusively managed by our authorized veterinary and support teams. We maintain ultimate control over your data and interactions on the platform.
By using NYP TeleVet, you acknowledge that NYP TeleVet reserves the final right regarding any decisions about the handling, use, retention, or disclosure of your personal and pet health data in accordance with this Privacy Policy and applicable laws.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or our services. We encourage you to review this page regularly. Continued use of NYP TeleVet after changes denotes your acceptance of the updated policy.
Contact Us
For any questions, concerns, or to exercise your privacy rights, please contact us at: Email: contact@nypholistic.com
